Shipping Policy

Trade name: Skolvarn Phone number: +33382232465 Email: info@skolvarn.shop Physical address: 2 Rue Thiers, 54400 Longwy, France Effective Date: September 2026

1. Order Processing

All orders placed with Skolvarn will be processed within 1–3 business days, excluding weekends and French public holidays. Orders submitted after our daily cutoff time will start processing on the next working day. We reserve the right to validate order details, delivery address and purchaser information prior to shipment to prevent fraudulent transactions. If address inaccuracies or information discrepancies are found, our team will contact you via email. Order processing will be paused until we receive your confirmation. You are responsible for providing a full and accurate delivery address, including apartment or unit details. Skolvarn shall not be held responsible for delivery failures resulting from incomplete or incorrect addresses supplied by the customer.

2. Shipping Zones & Estimated Delivery Times

• Metropolitan France: 2–5 business days after dispatch
• Corsica: 4–7 business days after dispatch
• Other EU member states: 5–10 business days after dispatch
• Rest of the world: 7–18 business days after dispatch

Delivery times are only estimates and are not guaranteed. Delays may occur due to carrier disruptions, customs inspections, high-volume shopping seasons, public holidays, extreme weather or unexpected logistical incidents. Business days exclude Saturdays, Sundays and official public holidays in France and destination countries.

3. Shipping Fees & Free Shipping

Shipping costs are automatically calculated at checkout based on destination, package weight and dimensions. Free shipping may be available for orders meeting the minimum cart value threshold displayed on our website. Free shipping applies only to the standard delivery option; express delivery upgrades will incur extra charges even if your order qualifies for free standard shipping.

4. Order Tracking

Once your parcel is dispatched, a shipping confirmation email containing your tracking number and tracking link will be sent to your registered email address. Tracking information may take up to 48 hours to activate after the shipping label is created. If you have not received the shipping confirmation email, please check your spam or junk folder, or contact us at info@skolvarn.shop.

5. Customs, Duties & Taxes

For shipments leaving France: import duties, local VAT, customs clearance fees and any administrative charges at the destination country are the responsibility of the customer. Skolvarn has no control over customs clearance procedures and cannot predict customs delays or additional charges. Customs regulations vary between countries. Customers should verify local import rules before placing an order. If a package is refused by customs or returned to us due to unpaid duties, return shipping fees and customs costs will be deducted from your refund amount.

6. Damaged, Lost or Missing Parcels

Please inspect your package immediately upon receipt. If your parcel arrives damaged or items are missing, you must contact us within 48 hours after delivery and provide clear photos of the outer packaging, damaged box and defective goods. We will review your claim and arrange replacement or refund accordingly. Claims for lost parcels can only be opened after the carrier officially confirms loss. Carrier investigation may take 7–15 business days. Refunds or reshipments will not be processed before the carrier completes the loss investigation. Signature confirmation may be required for high-value orders. If you waive signature confirmation, Skolvarn accepts no liability for parcels marked as delivered by the carrier but not received by you.

7. Address Modification Requests

Address changes can only be accepted before the order is handed over to the carrier. Once shipped, address updates cannot be guaranteed and rerouting fees may apply, which must be covered by the customer.

8. Failed Delivery & Return to Sender

If the carrier cannot complete delivery because no recipient is available, they may leave a notice and attempt redelivery. After multiple unsuccessful delivery attempts, the package will be returned to our warehouse. In this case, original shipping cost and return shipping charges will be deducted from your refund. If you still wish to receive the items after return, you will need to place a new order and pay shipping again.

9. Return Shipping

Return shipping cost is borne by the customer unless the item is defective or we shipped the wrong product. When returning goods, you must use a trackable shipping service and keep your tracking number. We recommend shipping insurance for high-value items. Refunds will only be issued once we receive and inspect the returned merchandise at our warehouse in France.

10. Disclaimer

Skolvarn uses third-party carriers for all delivery services. We are not liable for delays, loss or damage caused by carrier actions, customs holds or force majeure events beyond our reasonable control. This Shipping Policy may be updated without prior notice. Changes take effect once published on our website.

Contact: info@skolvarn.shop